Unit+Standard+10792+-+Year+10,+2008

10792 Version 2 Write Formal Personal Correspondence __
 * __ YEAR 10 COURSE OUTLINE 2008

level: 1**


 * credit: 3**


 * final date for comment:** October 2006


 * expiry date:** December 2007


 * sub-field:** Communication Skills


 * replacement information:** This unit standard replaced unit standard 3487.


 * purpose:** People credited with this unit standard are able to write formal personal correspondence by traditional post (a letter) and by electronic mail (e-mail).


 * entry information:** Open.


 * accreditation option:** Evaluation of documentation by NZQA.


 * moderation option: **A centrally established and directed national moderation system has been set up by NZQA.

**__special notes__:** 1 Formal personal correspondence: ·  is written for one’s own purposes, and not on behalf of an organisation; ·  can be by electronic mail (e-mail) or by traditional post (letter); ·  may include but is not limited to that written to - government departments, local authorities, banks, insurance companies, businesses, shops, service providers, landlords or rental agents, education bodies, solicitors; ·  may be about, but is not limited to - change of address, cancellation of service, forwarding payment, providing information requested, job or training application (perhaps accompanying a cv), complaint (service or product), request for service, product, or information.

2 At least three items of formal personal correspondence are required, including at least one e-mail and at least one letter. 3 Element 2 does not include the technological side of electronic mail (e-mail): attention is drawn to Unit 5941, //Exchange messages using electronic mail//, which does cover this ground. A person can not therefore be declined credit for this unit standard because of low technological skills.

4 The person’s writing competence must be assessed after they have been given the opportunity to edit and proof read their work.

**__ Elements and Performance Criteria __** **__element 1__**

Write formal personal correspondence by traditional post (a letter).
 * __performance criteria__**

1.1 The letter is addressed to the intended person, and the purpose of the letter is stated at or near the beginning.

1.2 The information presented is accurate, clear, relevant, and ordered in a sequence which fits the context.

1.3 Information is presented so that the content, vocabulary, and tone fit the context, subject matter, and audience.

1.4 Punctuation is accurate in terms of fullstops, capital letters, and commas.

1.5 Spelling is accurate at least 90% of the time.

1.6 A formal letter format is followed, and the form of address used fits the context and the relationship between writer and receiver.
 * __element 2__**

Write formal personal correspondence by electronic mail (e-mail).
 * __performance criteria__**

2.1 The message is addressed to the intended person, and the subject is clearly stated in the subject line.

2.2 The information presented is accurate, clear, relevant, and ordered in a sequence which fits the context.

2.3 Information is presented so that the content, vocabulary, and tone fit the context, subject matter, and audience.

2.4 Punctuation is accurate in terms of fullstops, capital letters, and commas.

2.5 Spelling is accurate at least 90% of the time.

2.6  The form of address used fits the context and the relationship between writer and audience. Please contact the NZQA National Qualifications Services nqs@nzqa.govt.nz if you wish to suggest changes to the content of this unit standard. Providers must be accredited by the Qualifications Authority or a delegated inter-institutional body before they can register credits from assessment against unit standards or deliver courses of study leading to that assessment. Industry Training Organisations must be accredited by the Qualifications Authority before they can register credits from assessment against unit standards. Accredited providers and Industry Training Organisations assessing against unit standards must engage with the moderation system that applies to those standards. Accreditation requirements and an outline of the moderation system that applies to this standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The AMAP also includes useful information about special requirements for providers wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements. This unit standard is covered by AMAP 0023 which can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
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